The strategy

To improve stakeholder management and engagement, Mitie needed a centralised resource that handled 100% of their recruitment roles. Combined with our Applicant Tracking Software (ATS), their team could reduce the risk of errors, improve reporting and accuracy, and automate processes, laying the foundation for a smoother candidate experience. But time was of the essence, as the full initiative had to be rolled out in just 10 weeks.

And so the centralisation began, and the “One Mitie Resourcing” project was in motion, supporting their two new business models: high volume or specialist recruitment. The team worked tirelessly alongside eArcu’s experts to ensure a smooth transition.

A significant part of this project was to build and ensure a consistent brand and employee experience which is fit for business.

– Graham Rolland, Recruitment Project Manager, Mitie.

The solution

A new resourcing model, one stream of dashboards and reports, one centralised team, and a TA suite that can effectively support a high volume of recruitment – these were the ingredients for success. Now, here’s the method.

eArcu implemented new ATS features including:

  • Chatbot
  • Vacancy advert analysis
  • Quick apply
  • Quick shortlisting
  • Talent pools

This new-found automation allowed for a more streamlined recruitment process across the board. Mitie’s resourcing team could eradicate delays, unify job vacancies, increase efficiency through a centralised and more cost-effective resource, and flex in and out of the solution when necessary.

To achieve One Mitie Resourcing we needed an ATS that could meet our requirements and move us to a single ATS and a single way of working. eArcu has helped us realign all onboarding processes and is the foundation for us achieving our vision.

– Graham Rolland, Recruitment Project Manager, Mitie

The results

We’re proud that our award-winning recruitment software drives positive results for our clients, and we love seeing it boost their resourcing services. Here’s how our ATS upgrade helped Mitie level up:

  • Job offers being onboarded first time rose from 15% to 92.3%
  • Average applications per vacancy grew from 3.5 to 8.5
  • Diversity data collected on applications increased from 70% to 97%
  • Related spend reduced by 75%

Hiring managers are now fully onboard and are really seeing the benefits and efficiency improvements. Better yet, our highly accurate KPI data has allowed Mitie to kick-start a range of resourcing improvement projects.

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